In Ovation Products Inc. is an organization whose
mission is to enable individuals and organizations to establish trusting
relationships based on respect for personal identity and information by
promoting the use of fair information practices.
If users have questions or
concerns regarding this statement, they should first contact the In Ovation Products
Marketing Department by email at
The program covers all information that is collected through this Web site, or any other web site properties owned by In Ovation Products Inc.
In Ovation Products is the sole owner of the information
collected on www.in-ovation-products.com In Ovation Products Inc. collects
information from our users at several different points on our Web site.
If you request a catalog, join our email or sign up for our contest a user is required to give their contact information (such as name, address and email address). We use this information to send the customer a catalog and/or marketing emails. We do not rent, lease nor distribute our customers email or mailing address to any companies. If you wish to remove your name it can be done by emailing our Customer Support at email@example.com. Or, contact us by telephone or postal mail at the contact information listed
below. If you submit a comment as part of the testimonial for the product, will email you for marketing promotions, special deals, new products, and maybe other companies products, but we will not provide your addresses to any other company. By submitting your information and comments, you authorize us to print your name and comments as a review for the product listed.
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes, to fill customers orders. If we have trouble processing an order, the information is also used to contact the user.
We accept Visa, MasterCard, American Express and Discover credit cards. Pre-payment may also be made by check, money order or wire transfer. Orders cannot be shipped until payment method is authorized and cleared.
Canadian card holders will be charged at the current US/Canada exchange rate in US dollars. Other international orders require payment by wire transfer. Please note that shipments from the United States to other countries may involve taxes, import duties, customs-related fees, or other charges beyond our control, for which the recipient is responsible. Please contact the Customer Service department for wire transfer or pre-payment information.
At In Ovation Products Inc., we take your shopping satisfaction seriously. If you are not satisfied or have changed your mind, In Ovation Products Inc. will accept most merchandise for return within 10 days of purchase and offer you the option to either replace the item or receive a refund. However, not all merchandise is eligible for return. Please note: a 20% re-stocking fee will be assessed for items that are ordered in error or is not "liked" by the customer. We suggest you read the return policy listed below before you make your purchase. We will be happy to help you meet these terms and conditions required in making an exchange or return.
Requesting A Product Return:
You may choose any of these convenient methods to obtain a Return Merchandise Authorization (RMA)* number:
Send your request (including order #) via email to firstname.lastname@example.org.
You may call our Customer Care Department at 1-888-260-3MMM from 11:30
AM to 5:30 PM Pacific Time, Monday through Friday.
Upon receipt of your RMA number, please write it legibly on the return label, then return the entire package to: In Ovation Products Inc. Attn: Returns Center (RMA Number: _____) Postal Address: In-Ovation-Products Inc.
6830 NE Bothell Way, Suite C, pmb-482
Kenmore, WA 98028 *Please note: Exchanges or credits will not be processed
without an RMA. RMA's must be requested within 14 days of the original
invoice. Thereafter, all sales are final.
Once we receive, approve, and process the returned item, you will immediately be authorized for a credit or a replacement, with tracking number.
Crediting Your Account:
A credit will be issued within 2 business days of receipt of your return and will be issued to the account that was originally charged. Shipping and handling fees are non-refundable unless if we have made an error. Please note that your financial institution may take up to 10 additional days to post the credit to your account. When returning an item paid for by check or money order, a refund check will be mailed to you within 10 business days from the time we receive your return.
If we do not advise you to refuse a package and it is not damaged in shipping, a 15% restocking fee may be charged against your account. This fee is assessed to cover our restocking & processing fees.
Returns on "Clearance" Items:
If the product is damaged or defective, returns on "clearance" items will be accepted within 30 days of the invoice date. We may not exchange "clearance" items if the manufacturer has either discontinued these items or they are no longer available.
Non-defective returns will be shipped at the customer’s expense, and a 15% restocking fee may be assessed.
We must receive the returned package within 14 business days of the RMA issue date.
Discontinued items are not eligible for return or exchange.
All products are sold with the respective manufacturer’s warranties. Please note that warranty periods and services vary by manufacturer and product.
When returning products, we strongly recommend using a carrier that can track packages. The customer assumes responsibility for insuring returned items.
Items weighing 150 lbs. or more need to be coordinated through our Customer Care Department.
No returns will be accepted without original packing material and documentation. All items must be returned in "new" condition including all accessories, blank warranty cards, UPC codes (attached), and user manuals.
We are not liable if you order the wrong product.
We offer many different products and provide manufacturer part number information and some technical specifications to assist in your buying decision, we may not offer technical support however we will assist you to make your purchase from us, the most satisfying event possible.
Please read our information and descriptions for complete understanding, compatibility and/or technical information before making your purchasing decision.
Exceptions to Our Return Policy:
Please note that certain manufacturers’ products are not eligible for return or exchange through us. Certain manufacturers require that they handle their damaged or defective products themselves. These products are noted in the individual manufacturer’s online catalog store.
If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out for delivery or prepared for shipment. Twenty-four hour advance notice is necessary to assure a cancellation or any changes to your order. An order cannot be cancelled or changed after it has been sent out for delivery.
In the event an order must been cancelled we may charge 15% of the order's total and refund the rest of the sum paid. In case of incomplete or incorrect address, information or phone numbers resulting in non-delivery, we may charge you for the additional costs of second delivery. If you cancel at this time, a 35% cancellation charge may be assessed. We will always work with you to make your shopping experience a pleasant endeavor.
Only Free Ground Shipping:
"Nearly all of our Retail Prices include the item delivered
to your door!"
Free Ground Shipping is our only option available. We deliver all areas in the Continental United States. We do not ship to Alaska, Hawaii, Puerto Rico or any International location.
All free ground shipping may be delivered by UPS, FedEx or USPS Ground.
"NO EXTRA" Shipping Charges & Our Processing Times:
"Nearly all of our Retail Prices include the items delivered to
We Only Ship via Free Ground. Please do not ask for nor offer to pay more
for faster shipping, as we really hate to say NO, but we do not deliver
any other way but Free Ground Shipping.
We do our best to ship within three  days. Orders after 4:00 p.m. EST (1:00 p.m. PST) may not be shipped within the stated time frame. We do not process orders on Saturdays, Sundays and national holidays.
Orders will be processed and shipped pending credit card authorization
or if paying by check or money order, payment must clear the bank.
In Ovation Products Inc. cannot be responsible for shipping delays due to
a declined credit card, incorrect billing or shipping address, billing
information not be submitted through our web site,
failure to provide a correct street address.
We are also not responsible for delays caused for any reason.
Like most standard Web site servers we use log files.
This includes internet protocol (IP) addresses, browser type, internet
service provider (ISP), referring/exit pages, platform type, date/time
stamp, and number of clicks to analyze trends, administer the site,
track users movement in the aggregate, and gather broad demographic
information for aggregate use. IP addresses are tied to personally identifiable
information to enable our Web-based service. We use log files to analyze
We may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs). Clear gifs are tiny graphics with a unique identifier, similar in function to cookies (see the security & privacy section), and are used on the final shopping cart page to track sales for marketing programs. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of a period at the end of a sentence. Clear gifs are not tied to users personally identifiable information.
In addition, we use clear gifts in our HTML-based emails to let us know which emails have been opened by the
recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails or change the type of email they receive to text, please see the Opt-out section.
Special Offers and Updates will occasionally sent for information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.
Service Announcements on rare occasions will be send out. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications. However, these communications are not promotional in nature.
Customer Service communication with users on a regular basis is a service and may be issues relating to their account, we communicate via email or phone, in accordance with the users wishes.
We use outside shipping companies to ship orders; at times we use an outside telemarketing company to take orders; and a credit card processing company to validate charges for goods. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Service Providers; We may partner with other third parties to provide specific services.
For example, email vendor that transmits all of our marketing emails, and data processing and postal sorting for each catalog mailing. When the user signs up for these particular services, we share
names, email addresses and mailing address information that is necessary
for the third party to provide these services. These third parties are
not allowed to use personally identifiable information except for the
purpose of providing these services.
Business Transitions; In the event In Ovation Products Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users personal information will, in most instances, be part of the assets transferred. Users will be notified via
email or direct mail prior to a change of ownership or control of their personal information. If as a result of the business transition, the users personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our
notification of changes section.
Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an opt-out mechanism so users who buy a product from us, but dont want any marketing material, can keep their email address off of our lists.
Users who no longer wish to receive our promotional communications may opt-out of receiving these communications by replying with the unsubscribe here:
PLease remove me from your promotion emailings.
You may also call or snail mail us. Our address and phone number is at the end of this policy page.
This Web site contains links to other sites. Please be aware that we, In Ovation Products Inc., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Our site requests information from users via the contests. Participation in this contest is
completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and
award prizes. Users personally identifiable information is not shared with any other company.
If a user elects to use our referral service for informing a friend about our site, we ask them for the friends name and email address. We will automatically send the friend a one-time email
inviting them to visit the site. We do not store this information. We use the information for the sole purpose of sending this one-time email.
This Web site takes every precaution to protect our users information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
We value the trust of our customers. To earn your trust, we respect your privacy in handling personally-identifiable information relating to you and your transactions with us, whether through our mail-order catalog, or on one of our many Internet Web sites and stores operated in the United States. This Privacy Statement describes the personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.
We collect personally identifiable information that you voluntarily provide to us when you register on the site, complete an application, request a catalog, place an order, enroll in a promotional or rewards program, give us a telephone call or send us a letter or e-mail. This personally identifiable information may include your name, mailing address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information.
In addition, we may need to collect other personally identifiable information, such as your age and/or social security number when you elect to participate in various promotional activities we offer. This is done only to verify that you are of an age legally required to participate and enables us to provide necessary documentation with regard to possible tax liability surrounding a promotion award. After submitting this information, we do not process this information for our own use and we do not share it with any third parties.
You may browse our web site without supplying any personally identifiable information, but we will need to collect personally identifiable information to process your orders or to send you offers or information that you request.
While our Web site(s) and stores do not currently make use of "cookies",
we reserve the right to use this technology in future updates. In the
event that we choose to implement this technology, in order to use our
are small data files that are stored on your computer’s hard drive.
Cookies do not contain personally-identifying information and do not
give us control over your computer. Some of our business allies whose
no access to or control over these cookies. The information that we
store in cookies is used to track your activity at our web site and
to access your individualized settings (such as your online shopping
cart) to make your visit more convenient and to make it unnecessary
for you to re-enter this information when you make return visits to
We will not disclose personally-identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorized by you at the time the information is collected.
We may contract with third parties to provide specific products or services to you. For example, we use a credit card company to process credit card applications, issue credit, verify, bill, and collect payments when you make a purchase with a credit card; an outside shipping company to ship orders; outside direct mail and catalog vendors to provide customers with product and sale information; and we use outside service providers to operate our web site and to send e-mails to customers and prospective customers. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally-identifiable information for other purposes without your authorization.
We may share your personally identifiable information within the In Ovation Products INc. family of businesses including our mail-order catalog, and online operations in order to send you information and to cater to your shopping preferences.
We may enter into marketing relationships with other companies that provide services or information that we believe may be of interest to our customers. We may share non-identifiable aggregated information with these companies. We will not disclose your e-mail address, telephone number, or credit card account information for these purposes.
We occasionally conduct surveys, contests, or other promotional programs that involve the collection of personally-identifiable information, and we may send promotional emails to such participants from time to time. Participation in these programs is completely voluntary, so that you have a choice whether to disclose the requested information without limiting your ability to place orders for products and services. Information requested may include contact information (such as name and shipping address), and demographic information (such as gender, zip code, or age). Contact information will be used to notify participants of the outcome of such promotions. Survey information may be used or disclosed for purposes of monitoring or improving the performance of our catalog or Web site operations.
We generally do not market to or collect information through our Web site from children under age 13. If we conduct a special online program that is open to children, children under age 13 will be permitted to participate only with the consent of a parent or guardian or will otherwise be given the opportunity to participate without the need to provide personally identifying information.
When our registration/order form asks users to enter sensitive information (such as credit card number),
that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users
are just surfing.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to
protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.
Legal Disclaimer. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is
necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable); We manage but do not share aggregated demographic information with our partners. This is not linked to any personally identifiable information.
If a users personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or deactivate users personally identifiable information. This can usually be done at the About Us page or by emailing our Customer Support at
I must change my personal information.
If, however, we are going to use users personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will not post a notice on our Web site or notify users of the change via email or direct mail.